• Handling accented characters in SMS and IVR

  If your IVR solution returns an error, such as "We’re sorry, an application error has occurred – Goodbye".  This may be due to characters in your settings that cause the XML parser to fail. MetaLocator support staff can look up the exact issue in the logs, but it's commonly due to accented or special characters in the settings.  These can be replaced by their HTML entity equivalents to avoid this issue. So instead of Lo siento, no entendí su solicitud. Use Lo siento, no entend&#Few readers

• Creating an SMS Interface

  This article covers the SMS Interface settings.  This product is available in Enterprise Plans and these settings should be implemented with the help of a MetaLocator support technician. SMS Number: Enter the phone number associated with this Interface.  This number must be configured by a MetaLocator technician in Twilio. Search Results Message: This is the message header and is displayed at the top of the search results.   It requires two placeholders (%s) as the number of locations andFew readers

• Sample IVR Script

  A welcome prompt will be read to the caller introducing the locator search system. For example: ​ Welcome to the MetaLocator locator IVR solution. To search for your nearest location in the United States, press 1 for Canada, press 2. ​ After the user selects a search destination, they are prompted to enter their postal code or zip code. Postal codes are collected via voice or DTMF tones where fully numeric. For example: ​ Enter or say your 5 digit zip code ​ TheFew readers

• Creating an IVR Interface

  MetaLocator provides the ability to search your location data using a touch-tone phone.  This system can deliver results via an automated text-to-speech engine that allows you to configure your dialog without hiring voice-over talent.  MetaLocator's IVR (Interactive-voice-response) system is an add-on to the base subscription plan. Only users with the Add-on will be able to access the IVR configuration.  To learn more about the IVR system capabilities and pricing [schedule a demo](https://www.mFew readers

• SMS Autoresponder Requirements

  The FCC formally regulates marketing that occurs via telephones, including SMS.  The relevant legal materials regarding SMS include the TCPA and CTIA.  The former is law, while the latter is an industry association providing guidelines. MetaLocator's SMS Locator Service is an "autoresponder".  This class of SMS text message automation is thankfully the least regulated of the various types of SMS mFew readers