• Add a credit card, or update a payment method

  To add a credit card to your account click the User Menu, then Plan & Billing as shown below: ​ [](https://downloads.intercomcdn.com/i/o/yn1vvwtq/1505591416/2b8b038795b092f7254431b60ffd/image.png?expires=1794512700&signature=75d11796be717b890c077b1c862f98917dfc22e65a759a4f60acb10e93c22efe&req=dSUnE8x3nIVeX%2FMW1HO4zUsjGopTtAOP1lBrrOCUFprCt8iQEthH%2FHFYM3DZ%0ATa9Ex2lx7kmFiFew readers

• Trouble logging in

  If you cannot login try the following troubleshooting steps: Reset your password Delete your cookies and cache. Try a different browser.  If you're using Firefox, try Chrome or IE for example. Close and re-open your browser If you still cannot log in, contact the helpdesk or talk to your administrator to see if yourFew readers

• How to upgrade or change your subscription

  To upgrade your account, first login at https://admin.metalocator.com.  Then click the user icon in the toolbar, then Plan & Billing as shown below [](https://downloads.intercomcdn.com/i/o/yn1vvwtq/1505589722/2e20118d0972b750577661863f69/image.png?expires=1794512700&signature=11ee2689b42ca3ba3a29fefbe9f84717417fe50e424f544eed6744a930f46e1b&Few readers

• Identity verification

  To protect customer accounts, we may require that our customers verify their identity before certain account changes can be made. Before MetaLocator staff perform actions such as Change your password Change your username Cancel your account Access to billing information Delete or Restore data Other sensitive tasks at support staff discretion We may require one or more of the following We can send a link to the email on file which includes password reset instructions ProvideFew readers

• How can I change a MetaLocator password?

  Log out of your MetaLocator account. Visit https://admin.metalocator.com Click "Forgot Password" Enter your email Follow the instructions in the message sent to your email account. [](https://downloads.intercomcdn.com/i/o/51097355/a71020499b105cf50aba331d/image.png?expires=1794512700&signature=46a9abbeb1c54e0690a84adea4862bbaFew readers

• About account limits

  MetaLocator offers accounts at various levels depending on your needs. Customers choose from these various membership options at account sign up.  Plans have various quotas which determine the utilization limits allocated for that plan. Customers may increase quotas by upgrading their Subscription Plan, or adding Subscription Add-ons. Quotas Quotas measure various types of utilization as outlined in the table below: Quota Description Type LimitFew readers