> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.metalocator.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Trouble logging in

If you cannot login try the following troubleshooting steps:

* Reset your [password](https://support.metalocator.com/en/articles/1666778-how-can-i-change-a-metalocator-password)
* Delete your [cookies and cache](http://www.refreshyourcache.com/en/home/).
* Try a different browser.  If you're using Firefox, try Chrome or IE for example.
* Close and re-open your browser

If you still cannot log in, [contact the helpdesk](mailto:support@metalocator.com) or talk to your administrator to see if your permissions have changed.