> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.metalocator.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Lead Follow-up Reviews

**This article discusses a feature available to Enterprise customers only.**

When a customer uses the locator to contact a dealer via our Lead Generation system, you can configure a follow-up email which seeks to gauge the customer's satisfaction with the service they received.

Follow-up emails are only delivered to _acknowledged_ leads, so be sure you have properly set up [Lead Acknowledgement](https://support.metalocator.com/en/articles/2645190-tracking-lead-acknowledgement).

## Lead Follow-up Reviews

To enable lead follow-ups, set **Send Lead Follow-up** to "Yes" under the **Lead Generation** tab of the Interface Builder. Be sure to complete the configuration steps entirely before enabling lead follow-up.

The follow-up email is configured with a built-in delay, called **Follow-up Delay.** measured in minutes. This is the time the system should wait after [acknowledgement](https://support.metalocator.com/en/articles/2645190-tracking-lead-acknowledgement) before delivering the follow-up email. By default this is set to 4 days. Adjust this time delay to extend past a typical initial engagement time period in your business or industry.

The actual email is configured in the **Follow-up Email Template**. The template is pre-configured to include a link to provide a review and comments. An example template can be found here:

[https://admin.metalocator.com/components/com_locator/assets/templates/email/followup_notification.html](https://admin.metalocator.com/components/com_locator/assets/templates/email/followup_notification.html)

Encouraging the user to leave a star rating and review allows you to configure your dealer locator to sort by location rating. The dealer rating is built from a combination of response time, acknowledgement, review rating and the number of reviews. This creates a cycle of incentive for dealers to respond quickly.

## Review Notifications

When a review is submitted via the follow-up system above, the system can optionally trigger a notification to the dealer, letting them know that a follow-up review was submitted. It can optionally include controls that allow the dealer to choose the published or unpublished state of the review.

1. Enable review notifications by setting **Send Review Notifications** to **Yes** under Review Settings.
2. Indicate who receives notifications, the account owner, the dealer or both by setting the **Deliver Review Notifications** setting accordingly.
3. Set the "**Review Notification Email Body Template**" under Review Settings. An example email template can be found here. [https://admin.metalocator.com/components/com_locator/assets/templates/email/review_notification.html](https://admin.metalocator.com/components/com_locator/assets/templates/email/review_notification.html)
4. Set the value for the **Review Notification Email Subject.** This setting, like most settings can be set to a language constant such as LOCATOR_REVIEW_NOTIFICATION_SUBJECT, so long as there is a corresponding translation available in the language file.

An example review notification is shown below:

[![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/0/5/7a059572fe907800/2e902d2f-943e-4f53-b754-565d3b_7o9hj4.png)](https://downloads.intercomcdn.com/i/o/287618669/67b7fc79e8fa928e1a3c8e2b/image.png?expires=1794512700&signature=1a530ef497f01d61cbfdaf4f6504c630a7de6da2472a142ee3c02d793dafa5c7&req=diggEMh2m4dWFb4f3HP0gO%2FAuKbTRttedTKL3r54izZrwiDCxNzKiRp02oQO%0AICaqAsxDlPAHXywskg%3D%3D%0A)

​